Returns

 

We hope that you will love your order! However, if you change your mind within the timeframes below, you can return any item in accordance with our Returns Procedure:

(Please note that we are not able to accept any returns of personalised products, unless the item is faulty.)

EU Orders – Goods must be returned within 14 days of receipt for a refund of your purchase price and delivery charge. Unless the goods are being returned due to being faulty or incorrect, the cost of return is non-refundable. SeaSideTones reserves the right to arrange collection, in which case the customer will be responsible for the collection charges. If returning the goods due to being faulty or incorrect, please contact us.

Non-EU Orders – Goods must be returned within 14 days of receipt for a refund of your purchase price. The delivery charge and cost of returning the goods will only be refunded in the event that the goods have been returned due to being faulty or incorrect, in which case please contact us.

Here’s what you need to do:

Products being returned must be unused, in their original packaging including dog tag, dust bag (where applicable) and labels.
You can return any unwanted products during the first 14 days using one of the methods set out on your dispatch note.
Put the product with the completed dispatch note/cancellation form inside the box and send to SeaSideTones shop.
We strongly recommend that you use registered post, recorded delivery or another secure method of delivery from a reputable carrier, retaining the receipt until you have received credit for the returned items.

 

 

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