TERMS & CONDITIONS
These terms and conditions, together with our acceptable use policy, apply to the use of this website (being www.SeaSideTones.com) and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website. If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please contact us.
SHOPPING WITH US
All payments are processed in EUR. We accept most major cards including Visa, MasterCard, Maestro, Visa Delta and Visa Electron. We also accept payment via PayPal, PayU and bank transfer.
We are unable to accept payment via cheque or any method other than those listed above. The description of the goods, services, price, currency and delivery costs are set out on the order page. Orders shall be accepted at our sole discretion but are normally accepted once credit card authorisation has been confirmed, the order reflects current pricing, stock levels have been checked or in the case of services we can offer the service you require. To protect our customers from fraudulent credit card use, all orders are subject to security screening and if any irregularities are found, the order may not be processed.
PRODUCTS, PRICING AND PROMOTIONS
All products for sale on www.SeaSideTones.com are subject to availability; if for any reason your order cannot be fulfilled owing to lack of stock, you will be advised by email.
Every product is sold subject to the product description and supporting information such as size, colour, estimated delivery dates and guarantees. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
We will take all reasonable care to ensure that all of the product details, descriptions and prices are correct at the time when the information is uploaded onto the website. However, the information may not always exactly reflect the position when you placed an order. Please note that the delivery times are only estimates, and cannot be guaranteed. We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.
All prices include VAT and are subject to change without prior notice.
We ship to all countries in the EU and any other country in the world. This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase.
Occasionally goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information and payment required by customs to ensure the goods are cleared. Please contact us here if you have any questions relating to shipping to a particular country.
SeaSideTones are not responsible for the actions of local customs. The recipient is responsible for paying the duty.
ORDERS AND RETURNS
Placing an Order
Making a purchase is easy. Just follow these simple steps:
Shop our website by browsing through our product range;
Click on the image to access the individual item's product page where you will be given information on sizing, colour options and availability;
Add an item to your shopping basket by clicking the "Add to Cart" button on the product page.
Review the items you have chosen in your shopping bag, or at the checkout. To delete an item from your shopping bag, click on the "Remove" button next to the item;
You can continue shopping by selecting the "Continue Shopping" button;
You can also view the items in your basket whilst you continue shopping, by clicking on the "Shopping Cart" icon at the top of the homepage;
Complete your order by selecting "Checkout" and then follow the steps;
When you are ready to complete your order, click the ‘Complete Your Order’ button and wait for the order conformation page to appear. You will also receive an order confirmation email with details of your order shortly after we have received it.
Please be advised that placing an item in your basket does not secure it for you and it can still be purchased by another customer. We therefore suggest that you complete your order as soon as possible.
Amending your order
You are able to correct errors on your order up to the point at which you click on 'Complete Your Order' on the Payment Page of our ordering process.
Unfortunately, we are unable to amend/change orders once they have been submitted. Therefore, if you are unhappy with your order details you will be required to cancel your original order and place a new order with the correct details. You may find there are changes to your delivery timescale and/or the price you pay for the item as you'll be charged the current selling price on the day you amend or cancel the order.
Please note we do not offer exchanges for alternative items, colours or sizes at our online store. An online exchange is placed as a new order. This will involve placing a new order and taking payment details from you again. You will be refunded for any returned item(s) in line with the policy stated above. Items returned to a SeaSideTones store can be exchanged for alternative items, colours or sizes in line with the policy stated above.
Acknowledgment and Despatch/Acceptance of your Order
We will notify you by email as soon as possible to acknowledge receipt of your order, so please ensure you enter a valid email address. This does not constitute acceptance of your order. SeaSideTones reserves the right to refuse an order for any reason. You will be notified of the dispatch of your order by email with the courier details (the dispatch confirmation). Notification of dispatch via the dispatch confirmation constitutes acceptance of your order. Acceptance of all orders is subject to credit checks and SeaSideTones reserves the right to cancel any order which does not comply with these regulations.
Purchases made on our website are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. SeaSideTones reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
We hope that you will love your order! However, if you change your mind within the timeframes below, you can return any item in accordance with our Returns Procedure:
(Please note that we are not able to accept any returns of personalised products, unless the item is faulty.)
EU Orders – Goods must be returned within 14 days of receipt for a refund of your purchase price and delivery charge. Unless the goods are being returned due to being faulty or incorrect, the cost of return is non-refundable and SeaSideTones reserves the right to arrange collection, in which case the customer will be responsible for the collection charges. If returning the goods due to being faulty or incorrect, please contact us.
Non-EU Orders – Goods must be returned within 14 days of receipt for a refund of your purchase price. The delivery charge and cost of returning the goods will only be refunded in the event that the goods have been returned due to being faulty or incorrect, in which case please contact us.
Here’s what you need to do:
Products being returned must be unused, in their original packaging including dog tag, dust bag (where applicable) and labels.
You can return any unwanted products during the first 14 days using one of the methods set out on your dispatch note
Put the product with the completed dispatch note/cancellation form inside the box and send to SeaSideTones shop.
We strongly recommend that you use registered post, recorded delivery or another secure method of delivery from a reputable carrier, retaining the receipt until you have received credit for the returned items.
If you return your product in line with the Timeframes and Returns Procedure above, we will:
refund you the price you paid for the products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop (e.g. products being returned must be treated in line with point 1 of the Returns Procedure above). If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount;
refund any delivery costs you have paid to receive your order. Although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option;
refund you on the credit card or debit card used by you to pay. We will contact you by email to let you know that your refund has been processed. Please note that refunds can take up to 14 working days to process from receipt by our Returns Department;
Please note that we are not able to accept any returns of personalised products, unless the item is faulty.
What happens if your product is faulty?
If you find a fault with your product, please explain this to us on your dispatch note/cancellation form. We will deal with faulty products on a case by case basis.
Charges and Options
The delivery options for a product can be found on the product detail pages.
Please note that outside of the EU, any delivery charge on the original order is non-refundable unless the item/s is/are faulty or the order is cancelled in accordance with your cancellation rights as set out in your order confirmation.
Delivery Services and Charges
Cost of delivery
Priority Registered Mail
3-5 working days
Priority Registered Mail
7-10 working days
Deliveries Outside of the EU – Duty
All orders are shipped from Poland. Deliveries outside the EU are subject to customs, legal, regulatory and certain practical restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees or levies, import duty or other fees associated with formal customs entry when the good arrive in your country, before your local customs authority will release the goods to you. These are your responsibility. Please ensure that you enter the correct international delivery address and postcode. If the address is entered incorrectly or if customs duties or formal customs entry procedures are required, the delivery may be delayed. We are unable to offer you any assistance if either issue arises.
The charges outlined above must be paid by the recipient of the parcel. Where a customer fails or refuses to pay these charges, what happens to the goods is out of our control. In the event that the goods are returned without any charge to SeaSideTones we will refund the whole purchase price to the customer. In the event that the goods are returned to SeaSideTones but a delivery charge is levied on us, we will refund to the customer the purchase priceless the charge levied on us to return the goods. It is possible that the goods will not be returned to us, in which case no refund of the purchase price will be given to the customer. In any event, goods that are returned due to the customer refusing or failing to pay any of the charges outlined in this paragraph will not be entitled to a refund of the delivery charge. Customs policies vary widely from country to country, therefore you are advised to check the local requirements in your country when placing an order.
All orders will be dispatched subject to payment card authorisation and stock availability.
We will use our reasonable endeavours to deliver the goods or services within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control.
You are responsible for making arrangements to receive the goods and if the goods are held at the post office, a SeaSideTones Store or other delivery company's depot because no one was available when the goods were delivered then it is your responsibility to swiftly collect the goods. It is important that the addresses supplied by you to us are accurate.
We will not have any responsibility for any loss or damage which occurs to the goods after delivery. A signature and confirmation of receipt constitutes completion of delivery.
Occasionally, the delivery of your order may be delayed. This can be for various reasons out of our control such as import delays or higher than anticipated demand. We will, of course, make every effort to keep you informed. Orders which have a different billing and shipping address may also be subject to delays whilst we perform additional credit checks.
SeaSideTones will not be held responsible for delays and cancellations where the data supplied by customer is incorrect or inadequate.
All total prices for goods and services at the checkout represent the total price payable by the customer for those items, regardless of the address for delivery. For deliveries to the EU, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment and will pay the same price for the item as a customer placing an order for delivery to the EU. Other components of the total price at the checkout, including delivery charge, may vary for each customer.
Security and Privacy
If you require help or assistance with any aspect of our website, including ordering online, or if you need further information about our products, please contact us.
GENERAL TERMS AND CONDITIONS
Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to SeaSideTones. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of SeaSideTones. You may not modify, distribute or re-post something on this website for any purpose.
Non Commercial Use
This website is for your personal, non-commercial use only. You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this website. You may not use this website, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
Accuracy of Content
SeaSideTones has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT. To the extent permitted by applicable law, SeaSideTones disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.
SeaSideTones shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.